FAQ

Frequently Asked Questions

For your convenience, we have gathered the answers to the most frequently asked questions about our products, ordering online, payment information, and details about shipping. If you don’t see your question listed here, or if you need further clarification about any topic, please feel free to contact a member of our customer support team for immediate assistance.

Ordering Prescription Medications Online

Is it safe to purchase prescription medications online through UneekDose? 

Ordering prescription medications online at UneekRx.com is both safe and secure. UneekRx is a US-based corporation that only works with US-licensed doctors and pharmacists. When you place your order, you can be assured that you will always receive authentic, FDA-approved medications produced in a US facility. While purchasing prescription medications from UneekRx is 100% safe, we never recommend dealing with foreign companies that operate outside of the United States. In a majority of cases, these companies are selling counterfeit medications that could put your health at risk. Unscrupulous online pharmacies might say that they are selling “generic” versions of FDA-approved medications. However, it’s important to know that these counterfeit medications are illegal in the United States. Brand-name medications, including Viagra, are still protected by patent laws. As such, counterfeit medications are typically manufactured in countries that don’t have strong consumer protection laws. That means that there is no way to verify that the medication contains the specified ingredients. Never take a risk when it comes to your health and wellness. Only order prescription medications from a reputable, US-based online pharmacy like Pharmaneek.com/UneekRx.com.

 

UneekRx provides name-brand and FDA approved generic or US Doctor’s prescribed compounded prescription medications from top manufacturers like Pfizer, Bayer, Eli Lilly, GSK, Merck and more. 

Will my medical history and personal information be kept secure and confidential?

Your privacy is important to us, which is why we protect customer information using Secure Socket Layer (SSL) and advanced data encryption. All personal information is kept in a secure database with restricted permissions – the physician handling your case is the only person who can gain access to your confidential medical history. Our customer service team can only view your basic information, which includes your name, address, and contact number. We will never share any of your information with a third party, unless required by law.


What is included in an online medical consultation?

At UneekRx, we use telemedicine and online medical consultations to increase access to medications and health care. Telemedicine is popular among patients looking for an affordable and convenient way to address common health concerns. You won’t be required to visit your doctor for a physical examination. Instead, we will send you a secure online medical questionnaire that will be reviewed by a US-licensed physician. For your safety, we do ask about your last physical examination before dispensing your medication. An online medical consultation is a great choice for patients seeking treatment for non-life threatening conditions – including male impotence and hair loss – since these conditions typically don’t necessitate an immediate visit to your doctor’s office.

We are using telemedicine to improve healthcare delivery. We are dedicated to our patients and strive to meet and exceed all regulations pertaining to telemedicine. We only work with US-licensed physicians and pharmacy wholesalers for authentic, FDA-approved medications. In fact, every pill we sell is purchased through a reputable pharmaceutical wholesaler located in the US. That means that when you order from UneekRx, you’re getting the exact same medication you could get at your local pharmacy.


How many prescription medications do you offer online?

We are always adding new medications to our inventory, in order to better serve our customers. Please view our product page to see a list of prescription medications available through UneekRx. Our US-licensed physicians and pharmacists specialize in male impotence, hair loss, weight loss, smoking cessation, flu prevention, allergies, skin care, and digestion problems.

Do I need a prescription to order medications online?

Yes, you will need a prescription to order FDA-approved medications at UneekRx. For your convenience, we provide you with two possible options: 1. If you do not already have a prescription, we will connect you with a US-licensed doctor. After reviewing the answers provided in your medical questionnaire, the physician can determine if it’s safe for you to take the requested medication. At UneekRx, we provide this service free of charge. 2. For customers that already have a valid prescription, you will be asked to fill out the medical questionnaire, and then fax your prescription information to 1-317-536-3100. We also accept prescription information via email.


What can I expect after placing my order?

Immediately after placing your order, a US-licensed doctor will review your medical information. In some instances, the physician might need more information. If that’s the case, we will contact you. If the physician approves your order, it will be sent to the pharmacy. A US-licensed pharmacist will dispense your medication and ship it via FedEx or USPS. Inside the package, your pharmacist will include a copy of your prescription, the receipt for your order, and documentation that includes important information about your medication. If you have questions about your medication, the included contact details will allow you to contact the pharmacy directly.


 

No Additional Fees

Are there any additional processing fees associated with my order?

We never charge additional fees. There are no  processing fees, or extra charges of any kind associated with your order. We clearly lay out the full cost of your medication. Our pricing structure is completely transparent, so you can be sure that you will never encounter hidden charges when ordering medications online at UneekDose.

Will I need to pay a membership fee to order medications online?

When we say we don’t charge additional fees, we mean it. That includes membership fees. When you create an account, you become a member of our website at no additional cost. With your free membership, you can take advantage of special promotions, order tracking, and our easy refill process. No yearly or monthly dues required.


Shipping

How do you handle shipping?

We know that our customers want to receive their medications in a timely manner. For that reason, our policy is to ship every order within 24 hours unless it is need to be compounded then it may take up to 48hours. Orders placed before 3PM Eastern Standard Time are typically shipped the same day, unless we need to request more information. Other issues can cause delays, including incorrect address information, missing contact information, or incorrect postal codes. Additional communication between patient and doctor or patient and pharmacist regarding medical issues can cause delays in some cases. Same-day shipping is our goal, but it cannot be guaranteed.

If you place your order before 3PM Eastern Standard Time, and you’d like to receive your medication the next day, contact one of our customer service representatives immediately after placing your order. Before we ship your medication, we will need to verify your online order. By contacting us first, it will expedite the process and help us ship your medication quickly.

We offer several shipping options for our customers, including overnight, 2-day, and Priority Mail (3-5 days). It’s important to note that express shipping is based on the time when the carrier picks up your package; it is not calculated based on when you placed your online order. Carriers do not operate on Sundays or holidays, so your package cannot be picked up or delivered on those days.


Will you ship medications to a PO Box or military(APO/FPO) address?

Yes, we deliver medications to PO boxes and military (APO/FPO) addresses. If you’d like to receive your order at a PO Box, we will ship your order via USPS Priority Mail for delivery in 3 to 5 business days.

If you’d like to receive your order at an APO/FPO address, we will ship your order via USPS Military Mail for delivery in 3 to 7 days. However, you should allow up to 2 weeks, particularly if you will be receiving your order overseas.

A signature is required upon delivery. We obtain signatures for PO Box and APO/FPO shipments via postal service domestic return receipts.


Will I be able to receive my order at a FedEx shipping facility?

Yes, if you are not available to sign for your package at your home or business, you can choose to pick it up at a FedEx shipping facility. If you need assistance, a member of our customer service team can help you find a nearby FedEx shipping facility. Alternatively, you can find the nearest facility online at www.FedEx.com by typing in your zip code. When selecting a location, be sure to choose a “hold-at” facility or a FedEx Office/FedEx Kinkos location. FedEx will hold your package for up to 7 days.


Will I need to sign for my package upon delivery?

Yes, all medications require the signature of a person 18 years of age or older. Therefore, an adult must be available to sign for the package at the time of delivery. If you are not available to provide your signature, you can pick your package up at a FedEx shipping facility or at your local Post Office.


Are the medications shipped with discreet packaging?

Yes, we understand that privacy is important to our customers. Your medication will arrive in a discreet package that does not indicate the contents. For your protection, we do not include an invoice or packing slip on the outside of our packages.


Can I cancel my order before it is shipped?

Yes, if you would like to cancel your order before shipment, please call 1-317-789-8004. Once your order has shipped, there is no way to cancel your order.


How can I track my order?

When your order ships, we will send you a tracking number. To use your number to view shipping, tracking, and delivery information, visit www.FedEx.com or www.usps.comand enter your tracking number in the box provided.


What happens if my package cannot be delivered?

If your package was shipped via USPS, your mail carrier will leave notice in your mailbox or attached to your door. The note will include instructions detailing how to pick up your package. USPS will hold packages for up to 14 business days. To locate your item, call 1-800-272-8777.

If your packages with shipped via FedEx, the carrier will attempt to deliver your package three times, so you will have more than one opportunity to receive your package. If you cannot receive your package for any reason, contact FedEx at 1-800-463-3339 to arrange for pickup at a FedEx shipping location near you.




Can I return my order?

If your medication is unopened, you can return it under specific circumstances, as long as your contact us within 24 hours of delivery. If your package was delivered to the wrong address, or if you did not receive the correct medication, contact a customer service representative for a return-confirmation approval number. When returning your item, it must be shipped in the original packaging with all the included paperwork. If you have questions about a return, please call us at 1-3317-789-8004 for assistance.

Can I change the address once my package has shipped?

Yes, if your package was shipped via FedEx, you can re-route your package for an additional $10 fee after your order has already shipped. This only applies to FedEx orders. USPS shipments cannot be re-routed after shipment. If your package was shipped via USPS, we will wait for the package to be returned before shipping it to the correct address.


Payment

How can I pay for my order?

Payment options include Visa, MasterCard, and American Express. If you prefer, you can also pay via money order. Your payment information will be kept 100% secure. The transaction on your billing statement may appear as Pharmaneek Inc., or UneekRx.com. Your Card will not be billed or processed under any other name. Please call 1-317-789-8004 if you have any questions about your purchase.

Money Orders

If you’d like to pay using a money order, you can send it to the following address:

UneekRx (c/o – Pharmaneek Inc.)
7345 Woodland Drive
Indianapolis, IN 46278

Your money order should contain the following information:

  • Payable to: Pharmaneek Inc.
  • The order ID and your phone number in the memo line.